CUSTOMER SUPPORT

5418 Pro SUPPORT CENTER

Your videos, guides, FAQs, and support—all in one place.

WATCH & LEARN

Video Guides

Step-by-step videos to help you get the most out of your machine.

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VIDEO GUIDE

Machine Introduction

Get to know your 5418 Pro, including its key features, controls, and everyday operation.

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VIDEO GUIDE

First-Time Setup

Learn how to prepare your 5418 Pro for its first use.

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VIDEO GUIDE

Brewing Guide

Follow the complete brewing process, from preparation to extraction, with your 5418 Pro.

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VIDEO GUIDE

Coffee Freshness & Grind Size

Learn how coffee freshness and grind size affect espresso extraction and flavor.

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VIDEO GUIDE

Mastering Milk Frothing

Learn how to use Flashheat technology to quickly prepare steam and create smooth, creamy milk foam.

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VIDEO GUIDE

One Cup. Better Days.

Wrap up your 5418 Pro journey with a few final tips-and enjoy better coffee, one cup at a time.

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VIDEO GUIDE

Hotter Coffee Guide

Use simple preparation steps to achieve a hotter cup of coffee.

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VIDEO GUIDE

Built-in Protection Features

Learn how the 5418 Pro's protection features work and what to do when they activated.

GETTING STARTED

Setup & Brewing FAQs

Helpful answers for setup, espresso extraction, and milk frothing.

SOLVE A PROBLEM

Troubleshooting

Quick solutions for the most common product issues.

CARE & SERVICE

Cleaning & Support

Cleaning, maintenance, parts, warranty, and service information.

HELPFUL RESOURCES

Downloads & Resources

Download guides and resources for your machine.

5418 Pro User Manual
PDF GUIDE

5418 Pro User Manual

Operating, cleaning and safety instructions.

5418 Pro Quick Start Guide
PDF GUIDE

5418 Pro Quick Start Guide

Set up your machine in a few simple steps.

Recipe Guide
PDF GUIDE

Recipe Guide

Explore recipes and brewing inspiration.

WE'RE HERE TO HELP

Contact Us

Still need help? Our support team is here for you.

Need further assistance?

Tell us about your machine and the issue you're experiencing. We'll help you find a solution.

Product support & warranty assistance

Contact Support