Shipping Overview

CASABREWS ships orders placed directly through casabrews.com to eligible addresses within the contiguous United States.

We offer free standard shipping on eligible orders of $49 or more. Most in-stock orders are processed within 1 business day, with estimated delivery taking 2–5 business days after shipment.

Shipping estimates are not guaranteed delivery dates and may be affected by carrier delays or other circumstances.

This policy applies only to orders placed directly through casabrews.com. Purchases from other retailers are subject to their respective shipping policies.

Shipping Costs

Free Standard Shipping

Eligible U.S. orders of $49 or more qualify for free standard shipping. The order threshold is calculated after discounts and before taxes.

Orders Below $49

Shipping fees for orders below the qualifying threshold are displayed at checkout.

Shipping fees associated with special offers or other applicable conditions will also be shown at checkout.

Processing and Delivery

Order Processing

Most in-stock orders are processed within 1 business day.

Processing time refers to the period before an order is shipped and is separate from the estimated delivery time.

Estimated Delivery

Standard delivery typically takes 2–5 business days after shipment.

CASABREWS may use UPS or Amazon Shipping to deliver orders. Actual delivery times may vary due to carrier operations, weather, holidays, or other delays.

Where We Ship

Orders placed through casabrews.com currently ship to eligible addresses within the contiguous United States.

Locations We Do Not Ship To

At this time, we do not ship directly to the following destinations:

• Alaska and Hawaii
• Puerto Rico
• Guam and American Samoa
• U.S. Virgin Islands
• Northern Mariana Islands
• Marshall Islands and Palau
• Other U.S. territories
• International destinations
• APO, FPO, or DPO military addresses

P.O. Boxes

Some products, particularly coffee machines and larger appliances, cannot be delivered to P.O. Boxes due to carrier or package restrictions.

We recommend providing a complete physical street address. Orders sent to unsupported addresses may be delayed, canceled, or returned to the sender.

Order Tracking

Once your order ships, tracking information will be sent to your email address.

Tracking details may take up to 24 hours to become active after the shipment notification.

Split Shipments

Items in the same order may ship separately because they are stored at different fulfillment locations or require different packaging.

Separate packages may have different tracking numbers and arrive on different days. CASABREWS does not charge additional shipping fees solely because an order is split into multiple shipments.

Please check all shipment confirmation emails before reporting an item as missing.

Shipping Issues

Tracking Has Not Updated

Tracking information may take up to 24 hours to update after shipment. If there is no movement for several business days, check the carrier's latest information and verify your delivery address.

Contact CASABREWS Customer Care if you need further assistance. Our team may help review the shipment or initiate a carrier investigation.

Package Marked Delivered but Missing

Check your porch, garage, side entrance, mailroom, parcel locker, reception area, and other secure delivery locations.

You may also ask household members, neighbors, or building staff whether they accepted the package.

Some packages may be scanned as delivered shortly before arrival. Please allow up to 24 hours after the delivery scan.

If the package remains missing, contact the carrier and CASABREWS Customer Care for assistance.

Damaged, Incomplete, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, contact our support team as soon as possible.

Please provide your order number and clear photos of the product, shipping box, shipping label, and packaging when available.

Keep the product and packaging until the issue has been resolved. Do not return or discard any items before receiving instructions.

Our team will review the case and provide appropriate return, replacement, or refund instructions.

Address Changes and Order Cancellations

Changing or Canceling an Order

If you need to change your shipping address or cancel an order, contact CASABREWS Customer Care as soon as possible.

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or has shipped.

Address Accuracy

Please confirm that your shipping information is complete and accurate before placing an order, including:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code
• Telephone number

Customers are responsible for providing a correct and deliverable shipping address.

CASABREWS is not responsible for delays, unsuccessful deliveries, or returned packages caused by incorrect, incomplete, or undeliverable addresses supplied by the customer.

If a package is returned because of an address issue, please contact Customer Care. Additional shipping charges may apply if the order needs to be shipped again.