CUSTOMER SUPPORT
Privacy Policy
Learn how CASABREWS collects, uses, and protects your personal information.
Privacy Overview
CASABREWS ("CASABREWS," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit casabrews.com, purchase our products, contact customer support, or otherwise interact with our website and related services (collectively, the "Services").
By using our Services, you acknowledge that you have been informed about the privacy practices described in this policy.
Scope of This Policy
This policy applies to information collected through our website, online store, customer communications, and related online services.
Third-party websites, marketplaces, and services may have their own privacy policies.
Information We Collect
We collect personal information that you provide directly, information generated through transactions and communications, and certain information collected automatically when you use our website.
Personal and Contact Information
When you create an account, place an order, subscribe to communications, or contact us, we may collect:
- Name and email address
- Telephone number
- Billing and shipping addresses
- Account information and preferences
- Information you choose to provide
Order and Payment Information
When you purchase products, we collect information necessary to process and fulfill your order, including purchased items, transaction details, shipping information, and payment-related records.
Our online store operates using Shopify and may use third-party payment service providers.
Payment card information is processed through the applicable payment processing services. The processing of payment information is also subject to those providers' privacy and security practices.
Customer Support Information
When you contact CASABREWS Customer Care, we may collect your order number, product details, purchase information, contact details, and information about your support request.
This may include photos, videos, or other materials you voluntarily provide to help us resolve product or order issues.
Website and Device Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and browsing activity
- Referral sources
- Product views and interactions
- Shopping cart and checkout activity
- Approximate location derived from IP address
- Cookie identifiers and advertising identifiers
Advertising Interaction Information
Through advertising and analytics technologies, we may collect information about how visitors interact with our website and advertising campaigns.
This may include page views, product interactions, cart activity, purchase events, advertising engagement, and associated device or browser identifiers.
How We Use Information
CASABREWS uses personal information to operate our business, provide customer services, improve our website, and support marketing activities.
Orders and Customer Service
- Process and fulfill purchases
- Manage payments and transactions
- Arrange shipping and delivery
- Provide warranty and after-sales support
- Respond to questions and requests
- Manage returns and refunds
Website Operations and Improvement
- Maintain website functionality
- Improve navigation and user experience
- Analyze website traffic and performance
- Understand product interest and customer behavior
- Detect and prevent fraud or misuse
Marketing and Advertising
We may use information to send promotional communications, understand customer interests, measure advertising performance, and deliver relevant advertising where permitted by applicable law.
Advertising and analytics activities may involve Google Analytics, Google Ads, Meta Pixel, and TikTok Pixel.
Service Communications
We may contact you about orders, delivery updates, account activity, support requests, and important service-related matters.
Marketing Preferences
You can unsubscribe from promotional emails using the unsubscribe link included in those communications.
How We Share Information
CASABREWS may disclose personal information to third parties that help us operate, support, and improve our business and Services.
E-commerce and Technology Providers
We use Shopify and other service providers to support website hosting, checkout, order management, and online store operations.
Payment Processors
Payment service providers process transactions and assist with payment security and fraud prevention.
Fulfillment and Delivery Partners
We may share relevant order and contact information with warehouses, shipping carriers, and logistics providers to fulfill and deliver purchases.
Analytics Providers
Google Analytics and other analytics services may process information that helps us understand website performance and visitor interactions.
Advertising Partners
Google Ads, Meta, and TikTok may process website interaction and advertising event data for campaign measurement, audience creation, and personalized advertising.
Certain disclosures to advertising partners may constitute a "sale," "sharing," or processing for targeted advertising under applicable U.S. state privacy laws, even when CASABREWS does not receive money in exchange for personal information.
Customer Support and Communications
We may share relevant information with service providers that assist with customer inquiries, email communications, and related operations.
Legal and Business Requirements
We may disclose information when required by law, to protect our legal rights, prevent fraud, or in connection with a business transaction, subject to applicable requirements.
Data Security and Retention
Information Security
CASABREWS uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or loss.
Payment transactions are processed through payment service providers that maintain their own security measures.
No method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, processing orders, maintaining transaction records, supporting customer service, preventing fraud, and meeting applicable legal obligations.
Retention periods vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and legitimate business needs.
When personal information is no longer required, we take appropriate steps to delete or de-identify it, subject to applicable legal and operational requirements.
International Data Processing
Personal information may be processed or stored in countries other than the country in which you reside, including the United States.
Privacy and data protection laws in those locations may differ from those in your jurisdiction.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
Your Rights May Include
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate personal information
- Requesting deletion of personal information, subject to applicable exceptions
- Requesting information about how your personal information is collected, used, and disclosed
- Opting out of certain sales or sharing of personal information and processing for targeted advertising
- Exercising additional rights relating to sensitive personal information, where applicable
- Appealing certain decisions regarding privacy requests, where required by law
Your Privacy Choices
You may submit privacy-related requests by contacting support@casabrews.com .
Where available, you may also use our website's privacy preference controls to manage cookies and opt out of applicable data sharing or targeted advertising.
Global Privacy Control
Where required by law, we recognize qualifying browser-based opt-out preference signals, including Global Privacy Control (GPC).
Identity Verification
We may need to verify your identity before processing certain privacy requests.
We will not unlawfully discriminate against you for exercising your privacy rights.
Marketing Communications
You may unsubscribe from promotional emails by following the instructions included in those messages.
Children's Privacy
Our website and services are intended for a general audience and are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take steps to delete that information as required by applicable law.
Parents or guardians who believe a child has provided personal information to CASABREWS may contact support@casabrews.com .
Changes to This Privacy Policy
CASABREWS may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, or applicable legal requirements.
Updated versions may be posted on this page with a revised effective date or other notice as appropriate.
We encourage you to review this page periodically to stay informed about our privacy practices.
Questions About Your Privacy?
If you have questions about this Privacy Policy, how your personal information is handled, or wish to submit a privacy-related request, please contact us.
Email: support@casabrews.com
Phone: 888-816-1187