12-Month Limited Warranty

CASABREWS provides a 12-month limited warranty on eligible products purchased from our official website, official marketplace stores, or authorized retailers and distributors.

This warranty covers defects in materials and workmanship under normal household use, beginning on the original purchase date.

Warranty Eligibility

This warranty applies to the original purchaser of an eligible CASABREWS product. Valid proof of purchase is required, such as an order confirmation, receipt, or invoice showing the purchase date, product, and authorized seller.

Product-specific warranty terms may also apply.

What's Covered

During the warranty period, CASABREWS provides support for confirmed manufacturing defects affecting the product's normal operation.

Covered components may include:

• Heating systems and pumps
• Motors and grinders
• Brewing and steam systems
• Electrical controls and displays
• Other internal functional components

Accessories included with the original product may also qualify for support if a manufacturing defect is confirmed.

How to Make a Warranty Claim

1. Contact Our Support Team

Email support@casabrews.com or call 888-816-1187 .

2. Provide Your Purchase Details

Please prepare your order number, proof of purchase, product model, serial number, and a description of the issue. Photos or videos may help our team assess the problem.

3. Complete Troubleshooting

Our support team may guide you through troubleshooting steps to identify the cause and determine the appropriate solution.

4. Receive a Resolution

For confirmed covered defects, CASABREWS may provide technical assistance, replacement parts, repair, product replacement, or another applicable remedy.

Repairs and Replacements

Depending on the issue, product condition, and availability, CASABREWS may provide a new or professionally refurbished replacement, including a functionally equivalent model of comparable value.

Replacement products are covered for the remainder of the original warranty period or three months from delivery, whichever is longer.

Please do not return a product without prior authorization from CASABREWS.

For approved covered claims, CASABREWS generally provides prepaid return shipping and standard replacement shipping within the original country of purchase.

What's Not Covered

This warranty generally does not cover damage or failures caused by:

• Improper use, installation, or unauthorized modification
• Accidents, misuse, or external damage
• Inadequate cleaning, descaling, or maintenance
• Normal wear and tear or depletion of consumable items
• Use with incompatible electrical systems
• Commercial use outside the normal household-use scope
• Lost or stolen products after delivery

Normal wear items and consumables are generally excluded unless a manufacturing defect existed at delivery.

Returns and Refunds

For products purchased directly from casabrews.com, eligible return requests made within 30 calendar days of delivery may be handled under our return policy.

After the applicable return period, eligible product defects are generally handled under this limited warranty.

For purchases made through Amazon, Walmart, Target, TikTok Shop, or other authorized retailers, returns and refunds are normally subject to the original retailer's policies.

For more information, please see our Return & Refund Policy .

Additional Warranty Terms

Warranty service is generally available in the original country of purchase. International shipping, customs charges, and other cross-border expenses may not be covered.

Customers must cooperate with reasonable troubleshooting and documentation requests. Claims may be closed after 30 consecutive calendar days without a response, subject to the applicable claim-review conditions.

To the extent permitted by applicable law, limitations on remedies and implied warranties may apply. Some states do not permit certain exclusions or limitations.

This warranty gives you specific legal rights. You may also have other rights that vary by state. Nothing in this warranty limits rights that cannot legally be excluded.